Terms of Service

All amounts due with respect to this agreement including any sales, use, value added or similar taxes, fees and charges, which are imposed upon the service to be provided pursuant to this agreement, will be billed by Live Answering Network, (herein the Company).

Company agrees to sell to Customer and Customer agrees to purchase from Company live answering services according to the terms and conditions of this agreement.

Company agrees to use its best efforts to accurately transmit all voice, fax and other electronic messages. Customer acknowledges messages may be lost for many reasons other than by reason of negligence of Company, including but not limited to, dialing errors, power failures, malfunctioning of wireline and wireless communication networks and electrical interference. Customer agrees Company shall not be liable for lost profits or exemplary, special, incidental, consequential or punitive damages which arise directly or indirectly out of use, lack of use, unavailability or malfunction of the services, whether such damages are asserted in an action brought in contract, in tort or pursuant to other theory. Customer agrees to use the services only in accordance with applicable law.

Customer understands that human errors do occur on occasion in the taking of messages by operators. Customer agrees Company shall not be liable for lost marketing/advertising dollars, profits or exemplary, special, incidental, consequential or punitive damages which arise from any error on the Company’s behalf.

Company reserves the right to cancel service at any time over concerns that arise from the use or abuse of the service for any reason. Company also reserves the right to refuse answering services to companies or organizations that Company feels is not a good fit or due to right of conscience issues.

Customer further understands and agrees to be responsible only for services rendered by Company up until the end of the agreement that the Company receives, in writing from Customer (via E-mail: cancel(at)liveanswering.net, Fax or Certified or Registered mail), Customer’s written desire to cancel services.  All written cancellation letters must include the forwarding number provided to customer and bear the signature of the Customer before the live answering account is terminated.  Customer will then receive confirmation of the cancellation, which can be used to validate the cancellation.  Cancellations are not conducted by telephone and must be received in writing 30 days prior to the start of the customer’s next billing cycle, which is on the 1st of each month. Should Customer be in a free trial period, cancellation must be made before the 1st of the month via E-mail. After the 1st of the month, accounts will be billed the normal monthly rate as agreed upon account signup.

Customer agrees that in addition to any monthly calling plan or package pricing, Customer is fully responsible for any excess minutes or calls used outside of plan or package, and will be billed accordingly. Additionally, Customer acknowledges that account changes or updates are billed at a one-time fee of $10 per adjustment. Any calling plan or package upgrades or downgrades must be done month prior to next billing cycle, which is on the 1st of each month.

Failure to follow cancellation process will result in a disconnection charge and forfeiture of any account credits. Additionally, if the Customer, for any reason, abandons their account by failing to keep his or her account information updated, a non-refundable $100 disconnection/abandonment charge will be applied prior to the account’s transfer to collections. Collection activity will also be conducted on accounts should any unwarranted chargeback be made for all costs incurred as a result of the action.

Customer agrees that all the information provided on service application is correct and complete and authorizes Company to charge all amounts owed that exceed 30 days past due from the original bill date a $5 late fee.